Applies to: V1 GOLF users on app version 3.9.1 or greater. If you're not on the most current version, we recommend you try updating your app before troubleshooting.
Click the camera icon
Click on “Import”
Access your camera roll and select the video you’d like to import
Click Choose to save to your app
Imported video will now appear in the "My Videos" section
Click the camera icon from the menu. Click Import in the bottom right corner of the camera screen.
Access the camera roll and find the video you’d like to import. Click Choose to add it to your app. The video will open in the video viewer.
If you’d like to add additional videos, exit the video viewer and click on Import again.
Why can’t I access the Import tool?
Import is a feature only available to V1 GOLF+ users. You can upgrade within the app anytime by clicking an Upgrade button.
Why am I getting errors when trying to import?
This video format is not supported to import: Your video file may be in a format we’re unable to process
This video resolution or frame rate is not supported for import: Your video file may be in a resolution we cannot support
This video is too long. Please trim and import again: Your video file is too large for us to process
Still Need Help?
We’re here to help. You can reach us by email at [email protected] or by using the chat feature within our website or app. We’re open Monday-Friday 8:30am-7:30pm ET, and Saturday and Sunday 9:30am-6:30pm ET except for all major US Holidays.