Having trouble loading or running your V1 Pro app? Good news: there’s probably an easy fix. More often than not, simply restarting your device will clear the memory and help your device run more quickly.

But in the event a restart doesn’t do the trick, there are a handful of common fixes that usually get the job done. 

Select iOS or Android instructions below for further support.
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​Addressing App Performance Issues for iOS (iPhone users)
​Addressing App Performance Issues for Android